BuildAble POS User Guide

Step-by-step

1. 1

   Tap Repairs → New Repair (or the + button)

2. 2

   Enter customer details: name, phone, email. Existing customers auto-complete.

3. 3

   Select device model from the dropdown or type it in.

4. 4

   Describe the issue. The more detail, the better for tracking.

5. 5

   Set the quoted price and any deposit taken.

6. 6

   Tap the device checklist: mark screen, battery, buttons, ports, etc. as Working / Damaged / Scratched.

7. 7

   Tap Generate Ticket — a unique ticket number (e.g., R-1842) and QR code are created.

8. 8

   Print the thermal ticket (optional) — it has the QR code for quick lookup.

Step-by-step

1. 1

   Open Repairs → Active Repairs (or scan the QR ticket)

2. 2

   Tap a repair to open its detail page.

3. 3

   Tap the status dropdown to change: Booked In → In Progress → Awaiting Parts → Ready for Collection → Collected.

4. 4

   Add internal notes at any time — only staff can see these.

5. 5

   When status is "Ready for Collection", tap Notify Customer to send an email/SMS automatically.

6. 6

   When the customer collects, mark as Collected and take final payment if balance is due.

Step-by-step

1. 1

   Use the global search (magnifying glass) to search by customer name, phone, ticket number, or device model.

2. 2

   Or go to Repairs and use the filter bar: by status, date range, or staff member.

3. 3

   Scan a printed QR ticket with any barcode scanner to instantly open that repair.

4. 4

   The Repairs list shows colour-coded status badges for quick visual scanning.

Step-by-step

1. 1

   Tap POS from the sidebar or dashboard.

2. 2

   Tap your name (or photo) from the staff grid.

3. 3

   Enter your 4-digit PIN. If you forget it, an admin can reset it in Settings → Staff.

4. 4

   The POS screen opens with your name shown in the top bar. All sales are tracked under your profile.

Step-by-step

1. 1

   Browse categories on the left (e.g., Screens, Batteries, Cases).

2. 2

   Tap a category to see products inside. Tap a product to add it to the basket.

3. 3

   Or scan a barcode: the item appears instantly in the basket with the correct price.

4. 4

   Tap the + or − buttons to change quantity. Swipe left and tap Trash to remove.

5. 5

   Tap an item to apply a manual discount, change price, or add a note.

6. 6

   The running total updates automatically at the bottom.

Step-by-step

1. 1

   Tap the green Pay button when the basket is complete.

2. 2

   Select payment method: Cash, Card, or Split (for mixed payments).

3. 3

   For Cash: enter amount tendered. Change is calculated automatically.

4. 4

   For Card: the amount is recorded. Connect your card reader separately (Worldpay, Zettle, Square, etc.).

5. 5

   For Split: enter how much on cash, how much on card. Both are recorded.

6. 6

   Apply a promo code before payment if the customer has one.

7. 7

   Tap Print Receipt — it prints to your connected thermal printer instantly.

8. 8

   A digital copy is also saved and emailed if the customer email is on file.

Step-by-step

1. 1

   Go to Sales Records and find the original transaction by date, receipt number, or customer.

2. 2

   Tap the transaction → Refund. Select which items to refund (full or partial).

3. 3

   For exchanges: use Exchange on the till or the Exchange button on a sales record — look up the receipt, tick returns, add replacements (scan/search), then settle any difference on the full-width settle strip.

4. 4

   Even swaps need no money movement. If new items cost more, collect the difference; if less, choose cash/card/transfer credit. Prefer one exchange when they also buy something extra.

5. 5

   Refunded stock is automatically returned to inventory.

6. 6

   A refund receipt is printed and a record is kept for accounting.

Step-by-step

1. 1

   Tap Inventory → Add Item (or add from an unknown POS barcode).

2. 2

   Enter barcode with category beside it, then product name with condition beside it.

3. 3

   Set cost, RRP, and commissionable on one row; stock and low-stock warning on the next.

4. 4

   Add supplier / supplier SKU, then choose where it appears on the till.

5. 5

   Attach a photo, take one, or paste an image URL on the last row.

6. 6

   Tap Save. The product is instantly available in the POS.

Step-by-step

1. 1

   Go to Inventory → Categories.

2. 2

   Tap New Folder to create a category (e.g., "Screens", "Batteries").

3. 3

   You can nest folders: Screens → iPhone → iPhone 14.

4. 4

   Drag products into folders. A product can be in multiple folders.

5. 5

   Folders appear as tabs in the POS for quick browsing.

Step-by-step

1. 1

   When receiving new stock, tap the product → Add Batch.

2. 2

   Enter quantity received, supplier, batch number, and cost price for this batch.

3. 3

   The system tracks each batch separately using FIFO (first in, first out).

4. 4

   When you sell, the oldest batch cost is used for profit calculation.

5. 5

   View batch history in the product detail page.

Step-by-step

1. 1

   Select one or more products in Inventory.

2. 2

   Tap Print Labels → choose format: CODE128, EAN13, UPC, QR, etc.

3. 3

   Select label size (e.g., 50x25mm, 38x25mm).

4. 4

   Tap Print — sends to your connected label printer.

5. 5

   For batch printing: select all products in a folder, then Print Labels.

Step-by-step

1. 1

   Go to Settings → Receipt Template.

2. 2

   Drag sections up/down to reorder: Header, Items, Totals, QR Code, Footer, etc.

3. 3

   Tap any section to edit its content. Add your logo, address, phone, and social links.

4. 4

   Set the receipt width (58mm or 80mm thermal paper).

5. 5

   Preview changes in real-time. Print a test receipt to verify layout.

6. 6

   Changes apply to all future receipts immediately.

Step-by-step

1. 1

   Go to Settings → Staff → Add Staff.

2. 2

   Enter name, email, phone, and assign a role: Admin, Manager, Technician, or Sales.

3. 3

   Set a 4-digit PIN for quick login on shared devices.

4. 4

   In Settings → Role Access, control which pages each role can see.

5. 5

   Admins see everything. Sales staff might only see POS and their own reports.

6. 6

   Staff commissions are configured per role: flat rate or percentage of sales.